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How 7e77744 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

Account data protectedbKash, Nagad, Rocket wallet contextNo data sold to third partiesYour right to access or deleteBangladesh-relevant data handling
7e77744 How 7e77744 Handles Your Personal Data
DATA HANDLING IN PRACTICE

Security, Cookies, Retention and Your Rights

Account Security We use SSL encryption across all account pages. Login sessions require OTP verification to your registered mobile number, which reduces unauthorised access even if your password is exposed.
Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu on any page.
Data Retention Schedule Active account data is retained while your account remains open. Once you close your account, personal data is held only as long as legally required, then deleted on a rolling schedule.
Your Access and Deletion Rights You can request a full export of your stored data or ask for permanent deletion at any time. We process verified requests within a reasonable window — contact support via live chat or email to start.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget from your account dashboard to raise a data request or ask about how your bKash or Nagad wallet details are stored. A support agent will respond directly.
Email Support Send a written data request to our support email address listed in your account settings. Include your registered mobile number for wallet verification so we can locate your record quickly.
Account Help Page Your account dashboard includes a Privacy and Data section where you can review stored details, update your contact information or submit a deletion request without contacting support.

Common Questions About This Privacy Policy

These are the questions we hear most from people in Bangladesh who want to understand how their account data and wallet information are handled before they get started.

No. We never store your wallet PIN. When you deposit via bKash, Nagad or Rocket, only the transaction reference reaches us — your PIN stays within the wallet app on your device.

Only authorised staff involved in account management, security and payment verification can access your data. Third-party partners see only what they need to process a specific service.

Yes. Submit a data access request via live chat or email support from your account. Include your registered mobile number so we can verify your identity and locate the correct record.

Contact our support team through live chat or the email address in your account settings. Once we verify your identity, we process the deletion request and confirm when it is complete.

Our policy covers all registered accounts. However, your ability to access or use the platform depends on your local law and the regions we currently support — check eligibility before opening an account.

We retain your data only as long as required under applicable obligations after account closure. Once that period ends, your personal information is removed under our scheduled deletion process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.